Frequently Asked Questions

Hopo is a home inventory app that helps homeowners and renters catalogue their belongings, manage multiple properties, and stay on top of annual expenses like insurance and MOTs — all from one place.

Hopo installs like a native app from your browser. iPhone/iPad: open Hopo in Safari, tap the Share button (the square with an arrow) and choose 'Add to Home Screen'. Android: open Hopo in Chrome, tap the ⋮ menu and choose 'Add to Home screen' (or 'Install app'). Desktop Chrome/Edge: click the install icon at the right end of the address bar, or open the ⋮ menu → 'Cast, save and share' → 'Install page as app…'. Mac Safari: choose File → 'Add to Dock…'. Desktop Firefox doesn't support installing web apps — use Chrome, Edge or Safari. You can also start from Settings → Install App inside Hopo.

Tap "Get Started Free" and sign up with your email address. You will receive a verification link to confirm your account. Once verified, you can start adding properties straight away.

Yes — no card needed. The free plan lets you manage 1 property with up to 50 items, one photo per item, and full offline access. If you need more properties, additional photos per item, reminders, export, or sharing, the Pro plan is £20 per year, cancellable any time from Settings.

No. Most people start with one room, or just the items they would claim for — electronics, jewellery, tools — and add the rest over time. An item only needs a name to save; photos, values, and serial numbers can be added whenever you're ready.

Hopo is a progressive web app (PWA) that works in any modern browser on desktop, tablet, and mobile. You can install it to your home screen for a native app experience with offline support.

The free plan supports 1 property with up to 50 items. The Pro plan increases this to 10 properties with up to 2,000 items each.

Each property contains rooms, and each room contains items. Add a property first, then create rooms within it, and finally add items to each room. You can categorise items and record their value, condition, and purchase details.

Yes, on the Pro plan you can invite others by email to view or help manage a property. They will receive an invitation and can accept it from their own Hopo account.

The search feature lets you find items across all your properties by name, category, or description. Results are returned instantly so you can quickly locate any belonging.

Your data is encrypted in transit and at rest using AWS infrastructure. Each user's data is isolated and only accessible to them (or people they explicitly share with). We do not sell or share your data with third parties.

Passkeys are a modern, passwordless sign-in method using your device's biometrics (fingerprint or face recognition). They are more secure than passwords because they cannot be phished or reused across sites. You can set up a passkey from Settings after signing in.

Nothing is deleted. Your inventory stays in your account and remains viewable — free-plan limits only affect adding new items beyond the free allowance. While on Pro you can export your full inventory to CSV whenever you want, so your records are never locked in.

Yes. On the Pro plan you can export your inventory to CSV from the Settings page — either a single property or everything at once. The export includes every room and item with values, so it is ready to hand to your insurer.

The free plan includes 1 property with up to 50 items, one photo per item, basic inventory management with room and item tracking, and full offline access. It is designed to cover the essentials for most users.

Pro costs £20 per year. It includes up to 10 properties, up to 2,000 items each, up to 3 photos per item, annual item reminders, CSV export, and the ability to share properties with others.

Open the Settings page and choose Upgrade to Pro. Payment is handled securely by Stripe, and your account unlocks Pro limits as soon as the payment completes. You can manage or cancel the subscription from the same page at any time.